How to make a request
Write to [email protected], preferably from your account email, and say whether you want an account, booking information or a callback request deleted. If it concerns a venue, include its name so we can find the relevant record.
You can still contact us if you no longer have access to your old email. We will agree on a way to confirm identity with the minimum necessary information. Do not send a password, MFA code, payment card details or an identity document with the initial request.
Different kinds of request
- Visiting the site or using the phone form does not create an account. For a callback request, identify the phone number you submitted and ask for deletion or no further contact.
- If you have an account at app.matchares.gr, our support team will handle your request. This page does not perform automatic deletion and does not ask for your login credentials.
- If you are a venue customer, deletion of information managed by the venue is referred to the appropriate controller. Removing personal access does not by itself delete a venue or other users' information.
Information that may need to remain
We erase or anonymise information when there is no lawful reason to keep it. Some records may remain for legal obligations, accounting evidence, security or establishing and defending claims. If so, we explain which records remain, why and for how long or the relevant retention criterion.
A deletion request does not automatically cancel a future booking or subscription contract and does not extinguish a lawful financial obligation. If you also need cancellation, include that in the same message so both requests can be handled separately without preventing you from exercising your rights.
Response and follow-up
We will respond without undue delay, normally within one month of receiving your request. If a GDPR extension is needed, we will explain the reason within the first month. The extension cannot exceed two additional months.
We will confirm the outcome or explain why part of your request cannot be fulfilled. The Privacy Policy explains your rights further. You may complain to the competent data protection authority.