Who we are
GREEKSOLUTION Ε.Ε.
34 Dimitrakopoulou, Korydallos, 18120, Greece
VAT number 803318070 · Greek business register (GEMI) 194476409000
[email protected]
Scope and data controller
GREEKSOLUTION Ε.Ε., a Greek limited partnership, is the controller for processing on the marketing website matchares.gr and for the contact you request here. For data matters, write to [email protected].
This policy covers browsing, site measurements and contact requests. It is not the specific data processing agreement between the platform and a sports venue.
Information we collect
- The form stores your phone number, contact topic, source page, language, submission time and whether the request has been marked as handled.
- If you email us, we process your sender address, message and the information you choose to provide. Do not send passwords or unnecessary sensitive information.
- For operation and security, the server and infrastructure providers process technical information such as IP address, access time, requested URL and browser information. These records are separate from the aggregate traffic counters.
- If you allow statistics, page views and new requests are counted by day, page and source or campaign. The counters contain no phone number, IP address or visitor identifier. Source labels are temporarily stored in your tab as explained in the Cookie Policy.
Purposes and legal bases
We answer enquiries about our services and take steps you request before a possible contract under GDPR Article 6(1)(b). General support and correspondence rely on our legitimate interest in answering and resolving enquiries under Article 6(1)(f).
Updates about the player application launch rely on your specific request and consent under Article 6(1)(a). You can withdraw it at any time. This form does not add your phone number to a general advertising list.
Optional statistics require consent. Security, abuse prevention and fault diagnosis rely on our legitimate interest in reliable operation. When processing is required by a legal obligation, the basis is Article 6(1)(c).
The form is optional. Without a phone number we cannot call you, but you can browse or email us. Refusing statistics does not affect the form or our response.
Who can access information
Team members handling requests and infrastructure have access as needed for their work. Each new request may trigger an internal notification email that includes the phone number.
We use OVHcloud for hosting, Cloudflare for site delivery, protection and email routing, Mailgun for sending email and email hosting providers for support. Providers process the information needed to supply their services. We do not sell contact request details.
Information may be disclosed to competent authorities where legally required or for establishing, exercising or defending legal claims, subject to the limits of the law.
Processing locations
The request database is hosted in the EU and outgoing mail uses Mailgun's EU endpoint. This does not mean all processing by network or email providers is confined to the EU.
Where required, transfers outside the EEA use GDPR mechanisms such as adequacy decisions or standard contractual clauses and the providers' related safeguards. You can request information about processing of your own enquiry and the applicable safeguards at [email protected].
Retention
A daily check removes form records from the active database once they are more than 90 days old. You can request earlier erasure or cancellation of contact.
That limit applies to the form database. Related correspondence is kept as needed to handle the request, outstanding disputes or legal obligations. Technical records and any backups follow the retention cycle of the relevant infrastructure with restricted access. If specific information must remain after a deletion request, we explain why and for how long or the criterion used to determine that period.
Aggregate statistics contain no visitor identifiers and may be retained for comparisons. Their retention is not limited to the 30 days shown in the traffic report. They do not let us retrieve a particular person's page views.
Your rights
You can request access, correction, erasure, restriction or portability where applicable. You can also object to processing based on legitimate interests and withdraw consent without affecting the lawfulness of earlier processing.
Send your request to [email protected]. We respond without undue delay, normally within one month of receipt. If a lawful extension is necessary due to complexity or the number of requests, we explain the reason within the first month. An extension can be up to two additional months. If we have reasonable doubts about identity, we may ask only for the information needed to confirm it.
You may complain to the Hellenic Data Protection Authority or the competent supervisory authority where you live or work.
Accounts and venue data
Browsing or submitting a phone form does not create an account. For an application account, follow the Delete account page.
For customer or booking information managed by a sports venue, the venue is generally the controller and the platform acts on its behalf. You may contact the venue or ask us to direct the request to the appropriate controller. This site does not make automated decisions with legal or similarly significant effects on you.
Policy updates
The date at the top identifies the latest version. If the use of information changes materially, we will update this policy and request fresh consent where required.